Office Manager Part Time

Emeryville, California, United States Contract

Who We Are

REBBL is a fast-growing beverage company based out of Emeryville, California. We craft coconut-milk elixirs that are a reflection of our obsessive attention to ingredient purity, potency, and authenticity.  We were born out of a conscious collaboration between global thought-leaders whose purpose was to address the malfunctioning global food system through a regenerative business model that would respect, uplift, and delight the world. What we aim to achieve will not come easily; this work takes serious grit. Our goal is to consciously grow a performance-driven, best in class team that is REBBL-hearted with passion, unrelenting drive, and mutual trust. We’re looking for someone extraordinary to join our tight-knit team.

 

Commitment to Impact

We are deeply committed to supporting human dignity through impact sourcing and supply chain integrity. 2.5% of our net sales go to Not For Sale, our co-founder and nonprofit partner, to help us create a future without human trafficking. Through initiatives with our grower communities, we strive to stop trafficking before it happens, and in our efforts with Not for Sale, we support at-risk individuals and the healing of those who have been trafficked.

 

Who You Are

  • Entrepreneurial: energized and invigorated in a fast-paced, dynamic and lean organization. Can be scrappy, resourceful and creative while also embracing and helping create the right process
  • Ready & willing to put all hands on deck to tackle the nitty-gritty projects that keep our business flowing
  • Exceptionally Organized
  • A Team Player; A great listener and communicator
  • Curious and Creative- always bringing a creative, optimistic approach to challenges and never settling for the status quo
  • Open and maintain customer cases by recording information in Netsuite
  • Resolve consumer issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; send coupons to make up for issue
  • Prepare consumer trend reports by pulling monthly and quarterly reports from Netsuite
  • Manage some incoming consumer calls
  • Provide accurate, valid and complete information by using a variety of tools such as REBBL talking points, REBBL website and faqs.
  • Assist with resolving consumer complaints via phone, email, US mail
  • Greet customers warmly and ascertain problem or reason for calling

 

Purpose

The REBBL Finance and Administrative Team is seeking a part-time/contract Office Manager to support a range of REBBL’s administrative needs.

This will be a temporary/contract position through the end of December 2019.  The position will be part-time (20-30 hrs./week) and will be based out of our Emeryville, CA office (not a remote position).

 

What We’re looking for

We are looking for an Office Manager with the following characteristics:

  • Ability to lead and manage multiple initiatives at the same time
  • Accountability to delivering our results and priorities
  • Exercises a calm attitude in a hectic environment

 

Education & Experience

  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  • Ability to screen phone calls and routing callers to the appropriate party via phone app
  • Greet and assist visitors.
  • Maintain polite and professional communication via phone, e-mail, and mail.
  • Anticipate the needs of others in order to ensure their seamless and positive experience
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Internet Savvy
  • Familiar with CRM systems and practices preferably Netsuite
  • Customer orientation (both internal and external customers) and the ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Apply for this opening at http://rebbl.recruiterbox.com/jobs/fk036wm?apply=true